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Overview

If you want to pay from a UK bank account, your property manager will need to enable the non Direct Debit payment method for you. Once enabled, you will be given the option to select Automatic payments (Direct Debit) or Manual payments for your rent payments.

Select Manual payments to pay by UK bank transfer via Truelayer.

If you have any questions regarding your rent, contact your property manager directly.

Review

Review the payment amount and due date.

Bank account

Select I'm paying using a British bank account and search for the name of the bank you intend to make the payment from.

Payment

Confirm the selected bank and click Pay now.
By clicking 
Pay now, you have initiated the payment intent. Even if you close your browser window, the next time you return to the Rents dashboard you can pick up where you left off by clicking Review payment. If you need to cancel the payment intent, click Review payment intent then use the Change bank option.

You will be directed to your bank's website in the same browser tab:

  • You need to log in to your online bank account to authorise the payment.

  • It's important that you complete the payment from this process. If you make the payment outside of the platform, it will not be linked to your rent collection.

Confirmation

Once you've made the payment from your online banking account, you will be redirected back to the signing process page in the same internet browser tab.

You will receive an email receipt from Concurrent for the payment and it will be marked as paid on your Rents dashboard.